The offer and sale of products on our website (agricolapaladina.com) are governed by these General Conditions of Sale.
The products purchased on https://www.agricolapaladina.com are sold directly by Azienda Agricola Paladina. Società Agricola, Località Pineta 2/A, Frazione Macchie, 06061 Castiglione del lago (PG), VAT number. 03063770543.
You can request any information by e-mail (info@agricolapaladina.com) or by telephone at (+39) 339 719 2118. For any other legal information , consult the Privacy section.

1. Our commercial policy
1.1. The Seller offers the products for sale onagricolapaladina.com and carries out its e-commerce activity exclusively towards its end users who are “consumers”.
1.2. “Consumer” means any natural or legal person who operates onagricolapaladina.com for the purpose of non-commercial, entrepreneurial or professional resale, possibly carried out. Anyone who does not fall within the above definition of Consumer is invited to refrain from concluding commercial transactions throughagricolapaladina.com.
1.3. In consideration of its commercial policy, the Seller reserves the right not to process orders from parties other than the “consumer” or in any case orders that do not comply with its commercial policy.
1.4. These General Conditions of Sale exclusively regulate the offer, forwarding and acceptance of purchase orders for products onagricolapaladina.com between agriculturalpaladina.com users and the Seller.
1.5. The General Conditions of Sale do not regulate the supply of services or the sale of products by parties other than the Seller who are present onagricolapaladina.com via links, banners or other hyperlinks. We advise you, before placing orders and purchasing products and services from parties other than the Seller, to check their conditions of sale, because the Seller is not responsible for the provision of services by third parties other than the Seller or for the conclusion of sales operations. electronic commerce between agriculturalpaladina.com users and third parties.

2. How to conclude the contract with agricolapaladina.com
2.1. The order form contains a reference to the General Conditions of Sale, and a summary of information on the essential characteristics of each product ordered and the relative price, VAT applied, shipping costs, and the means of payment that you can use to purchase each product and the delivery methods of the purchased products, shipping and delivery costs, a reference to the conditions for exercising your right of withdrawal and the methods and times for returning the purchased products.
2.2. The contract must be considered concluded when the Seller receives your order form electronically, after verifying the correctness of the data relating to your order.
2.3. Before proceeding with the purchase of the products, by sending the order form, you will be asked to carefully read the General Conditions of Sale and the Information on the right of withdrawal.
2.4. The order form will be archived in our database for the period of time necessary to process the orders and in any case within the terms of the law. You will be able to access your order form by consulting the My orders section.
2.5. The language available to conclude the contract with the Seller is Italian.
2.6. Once the contract is concluded, agricolapaladina.com will take charge of your purchase order.
2.7. The Seller may not process your purchase orders that are incomplete or incorrect or in the event of unavailability of the products. In these cases, we will inform you by email or telephone that the contract is not concluded and that the Seller has not followed up on your purchase order, specifying the reasons. If the products presented onagricolapaladina.com are no longer available or on sale at the time of your last access to the site or sending the order form, it will be the Seller’s responsibility to notify you promptly and in any case within thirty (30 ) days starting from the day following the day on which you have sent your order to the Seller, any unavailability of the products ordered. In case of forwarding the order form and paying the price, the Seller will refund the amount already paid by you.
2.8. By electronically transmitting the order form, you unconditionally accept and undertake to observe, in relations with the Seller, these General Conditions of Sale. If you do not agree with some of the terms reported in the General Conditions of Sale, we invite you not to submit the order form for the purchase of products on agricolapaladina.com.
2.9. By submitting the order form you confirm that you know and accept the General Conditions of Sale and the further information contained inagricolapaladina.com, also referred to via links, including the Privacy and the information on the right of withdrawal.
2.10. Once the contract is concluded, the Seller will send you, by email, a receipt of the purchase order, containing a summary of the information already contained in the order form, information relating to the essential characteristics of the product and detailed information of the price, means of payment and delivery costs).

3. Guarantees and indication of product prices
3.1. Onagricolapaladina.com only products purchased directly from the Seller are offered for sale.
3.2. The products displayed include VAT.
3.3. The essential characteristics of the products are presented onagricolapaladina.com within each product sheet. However, the images and colors of the products offered for sale onagricolapaladina.com are purely indicative and may not correspond to the real ones.
3.4. Product prices may be subject to updates. Check the final sales price before submitting the relevant order form.
3.5. Return and refund policy. You can exercise the right of withdrawal within 10 days: write to info@agricolapaladina.com to specify the reason for withdrawal; then send the item at your expense to Azienda Agricola Paladina; after verifying that the product is not damaged, the Seller will reimburse you for the amount spent on the purchase. The Seller, in the event of exercising your right of withdrawal, has the right not to accept the return of products that have been altered in their essential and qualitative characteristics or that have been damaged.

4. Payments
4.1 agricolapaladina.com accepts the following forms of payment: Bank Transfer and Paypal.
Payments by bank transfer.
By paying by bank transfer, the goods will be shipped only after verifying that they have been credited to our current account. Agricola Paladina will check the actual availability of the goods ordered within 24 hours of physically crediting the sum to Agricola Paladina’s account.
Account holder: Agricola Paladina. Società Agricola.
IBAN: IT44Z070753838000000008501

5. Shipping and delivery of products
5.1. Costs depend on weight and destination and are calculated and clearly communicated during order confirmation, before proceeding with payment.
5.2. Shipping costs are calculated on the total order.
5.3. To find out the specific shipping and delivery methods of the products, please carefully read the conditions indicated when ordering. The conditions indicated are intended as an integral and substantial part of these General Conditions of Sale and are therefore considered to be fully known and accepted by you. Delivery is intended on the ground floor in front of the main entrance of the house. Any deliveries to difficult floors or areas must be agreed in advance at the time of ordering with the customer service ofagricolapaladina.com and are subject to payment (amount to be quantified on a case-by-case basis).
5.4. Upon delivery of the goods by the courier, the Customer is required to check that: the packaging is intact, not damaged, wet or otherwise altered, including the closing materials (adhesive tape). Any damage to the packaging and/or to the product or the mismatch in the number of packages or indications must be immediately contested by adding a CONTROL RESERVE (SPECIFYING THE REASON FOR THE RESERVE, e.g. “packaging not intact”, “packaging with holes in it” , “crushed packaging”, etc.) on the courier’s proof of delivery. Once the courier document has been signed without adding a RESERVE, the Customer will not be able to make any objection regarding the conditions of what was delivered to Agricola Paladina.
5.5. Any complaints regarding goods accepted with reservation as indicated above must be received in writing and in detail within 7 (seven) days of receipt of the same to the email address info@agricolapaladina.com.
5.6. In the event of repeated impossibility of delivery to the address indicated by the customer at the time of the order, the goods will be deposited at the courier’s warehouses, if they are not collected within 3 working days, the ordered items will be returned to the Agricola warehouses Paladin. The order can be shipped again at the customer’s request: the cost of storage, the cost of return shipping, plus the cost of the new shipment will be borne by the customer. Terms and conditions The website and its contents, including but not limited to icons and photographic images, are the property of Agricola Paladina and are protected by national and international regulations on copyright and trademark protection. Any reproduction, distribution, sale, transfer or modification of all or part of the website or its contents is prohibited. Agricola Paladina does not provide any guarantee as to the updating and completeness of the information published on this site, declining any liability for damages, whether direct, indirect or consequential, connected to or caused by the use of this website. The user/visitor of the site acknowledges that technical errors or deficiencies may occur and that, for technical reasons, the website may sometimes be unavailable. Agricola Paladina does not guarantee that the website is immune from the transmission of viruses. Furthermore, Agricola Paladina does not provide any guarantee and declines any responsibility regarding the information provided or the use of any third-party website that is linked to it. Agricola Paladina grants the user the right to view, archive, download and print the contents of this site only for personal and non-commercial purposes. Unauthorized use of this site and its contents constitutes a violation of intellectual property laws.